Return, Replacement & Refund Policy
Returned products must be in good & original condition and will be checked along with the receipt. There will be no refund if the products has been used or damaged by customer. TTF Marketing Holdings Sdn Bhd will not be responsible for the shipment cost of returning the product and if your shipment is lost during the return transit.
Please return your purchase to following address:
TTF MARKETING HOLDINGS SDN BHD
Lot 6, Jalan Perusahaan 1, Kawasan Perushaan PKNS,
Batu 17, 48000 Rawang, Selangor Darul Ehsan, Malaysia.
For damaged/defective merchandise received or missing merchandise due to courier handling mistakes, you can choose either to request REPLACEMENT or REFUND.
- For damaged/defective merchandise, evidence of proof including shipping label (photo/video) must be given via facebook chat or whatsapp 018 953 3288 for investigation.
- For missing merchandise, must contact us via facebook chat or whatsapp 018 953 3288 for investigation.
- For both situations, must contact us not later than 2 day from your received date as per record of the courier company.
- Any complaint after 2 days will not eligible for replacement/refund.
- Replacement may take up to 7 days to process, excluding shipping times. Subject to the availability of stocks.
- Any cost incurred for the replacement of damaged/defective merchandise due to courier handling mistakes, will be borne by us.
Refunds are issued via Bank Transfer option only. Please ensure that the following details are provided completely and correctly:
- Bank Name
- Account Number
- Account Holder's Name
- Identification No. (I.C.)
* Please note that it takes about 10 -15 business days for us to investigate and complete your refund.
- TTF MARKETING HOLDINGS SDN. BHD. (407754-H) reserves the rights to withhold any refunds if we receive information later than 1 day as stated above.
- Ensure that refund details given are correct and complete.
- Discount codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a discount code, only the final paid price (after discount) will be refunded.
Please contact us at firstname.lastname@example.org or 018 953 3288 if you have any questions or doubts.